Disconnect from your VPN
Are you logged into your firm's virtual environment? Please disconnect from your VPN. This will fix any connection issues.
Check your browser
The best internet browser for video chat is Chrome. Download it here.
Flo Recruit's video chat works on most major browsers including Chrome, Firefox, Safari, and Microsoft Edge. We do not support Internet Explorer,
Close other applications that use your camera and microphone
Close and completely quit all other applications, like Zoom or Teams, that use your camera and microphone. Many computers do not support two applications using your camera at the same time. After you close and completely quit all other applications, close and reopen your browser in which you have Flo Recruit open.
Check your permissions
Both your computer and your browser need to give permission to your browser to use your camera and microphone.
When you first join a virtual interview, your browser will prompt you to give our site permission to utilize your camera and microphone. Click 'Allow' to enable this. We need access to your camera and microphone for the video chat.
How to Reset Permissions if Pop-Up Doesn't Show
If the pop-up doesn't appear, you clicked Block by mistake, or you exited out of the pop-up prompt, you can reset your permissions by clicking the camera icon in your URL bar. When you do that, you'll see an option to allow access to the camera and microphone. Select that option, and then refresh your entire page and re-join the virtual room.
If your browser is telling you that you do not have a camera or a microphone, or it says that no camera or microphone are detected, your browser may not have permission to access the camera or microphone from your computer. Some computers require you to give each of your browsers permission to access your microphone and camera.
Checking Computer Permissions for Browsers on Windows 10
Select Start, then select Settings > Privacy > Camera. In Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on.
Then, allow apps access to your camera. In Camera settings, go to Allow apps to access your camera and make sure it's turned on.
Once you've allowed camera access to your apps, you can change the settings for each app. In Camera settings, go to Choose which Microsoft apps can access your camera, and turn on apps you want to use with it. For desktop apps, make sure that Allow desktop apps to access your camera is turned on.
The same process as above can be followed for microphone access.
Checking Computer Permissions for Browsers on MacOS
Click the Apple icon in the top Left
Click System Preferences
Click Security & Privacy
Click Camera and click the checkmark next to the browser you'd like to which you'd like to give permission
Click Microphone and click the checkmark next to the browser you'd like to which you'd like to give permission
IMPORTANT: Make sure you give BOTH your Camera and Microphone permission, or your permissions issue may persist.
Upgrade Your Operating System
Older operating systems can cause issues with your browser and video chat performance. Before you use any software program, we recommend updating your device's operating system to the latest version available.