Disconnect from your VPN

Are you logged into your firm's virtual environment? Please disconnect from your VPN. This will fix any connection issues.

Check your browser

  • The best internet browser for video chat is Chrome. Download it here.

  • Flo Recruit's video chat works on most major browsers including Chrome, Firefox, Safari, and Microsoft Edge. We do not support Internet Explorer,

Close other applications that use your camera and microphone

  • Close and completely quit all other applications, like Zoom or Teams, that use your camera and microphone. Many computers do not support two applications using your camera at the same time. After you close and completely quit all other applications, close and reopen your browser in which you have Flo Recruit open.

Check your permissions

Both your computer and your browser need to give permission to your browser to use your camera and microphone.

Browser Permissions

When you first join a virtual interview, your browser will prompt you to give our site permission to utilize your camera and microphone. Click 'Allow' to enable this. We need access to your camera and microphone for the video chat.

Screenshot of pop-up notification in Chrome requesting browser permissions

How to Reset Permissions if Pop-Up Doesn't Show

If the pop-up doesn't appear, you clicked Block by mistake, or you exited out of the pop-up prompt, you can reset your permissions by clicking the camera icon in your URL bar. When you do that, you'll see an option to allow access to the camera and microphone. Select that option, and then refresh your entire page and re-join the virtual room.

Screenshot of re-setting browser permissions after blocking or exiting

Computer Permissions

If your browser is telling you that you do not have a camera or a microphone, or it says that no camera or microphone are detected, your browser may not have permission to access the camera or microphone from your computer. Some computers require you to give each of your browsers permission to access your microphone and camera.

Checking Computer Permissions for Browsers on Windows 10

  • Select Start, then select Settings > Privacy > Camera. In Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on.

  • Then, allow apps access to your camera. In Camera settings, go to Allow apps to access your camera and make sure it's turned on.

  • Once you've allowed camera access to your apps, you can change the settings for each app. In Camera settings, go to Choose which Microsoft apps can access your camera, and turn on apps you want to use with it. For desktop apps, make sure that Allow desktop apps to access your camera is turned on.

  • The same process as above can be followed for microphone access.

Checking Computer Permissions for Browsers on MacOS

  • Click the Apple icon in the top Left

  • Click System Preferences

  • Click Security & Privacy

  • Click Camera and click the checkmark next to the browser you'd like to which you'd like to give permission

  • Click Microphone and click the checkmark next to the browser you'd like to which you'd like to give permission

  • IMPORTANT: Make sure you give BOTH your Camera and Microphone permission, or your permissions issue may persist.

Screenshot of enabling applications to access the camera on MacOS

Upgrade Your Operating System

Older operating systems can cause issues with your browser and video chat performance. Before you use any software program, we recommend updating your device's operating system to the latest version available.

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