If you are a Mac computer user, and you can see yourself in the video chat, but the other participants cannot see you, this may be due to a bug with the Chrome browser. Please do the following steps:

  1. In Chrome, click the vertical three dots in the top right corner.

  2. Click Settings.

  3. In the Settings page, type in ‘hardware acceleration’ to the search bar.

  4. Is hardware acceleration disabled? If so, that’s the issue. Enable it.

  5. Quit & restart Chrome.

  6. It should now work.

NOTE: With hardware acceleration on, Chrome is taking more power from your computer. Close out of ALL other running apps on your computer and plug your charger into your computer

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